Cancellation Policy

We know plans change. This policy explains when a booking can be canceled, when a cancellation fee applies, and how cancellation fees are calculated.

When You Can Cancel a Booking

A booking can be canceled if its start time has not yet passed. Once a booking has started it can no longer be canceled.

When a Cancellation Fee Applies

A cancellation fee is charged only when all of the following conditions are met:

1. You are the one canceling (not the Pro)

2. The booking request has already been accepted by the Pro

3. The start time is less than 24 hours away

If any of these conditions are not met, no fee is charged and the authorization hold placed on your card will be released.

How the Cancellation Fee Is Calculated

When a fee applies, the amount depends on the type of booking.

Hourly Bookings

You'll be charged the equivalent of 1 hour at the booking's hourly rate, plus the minimum service fee.

Flat-Rate Bookings

You'll be charged 50% of the rate, plus the minimum service fee.

Questions?

If you believe a cancellation fee was charged in error, please contact us.