Last updated: 7/31/2026
Your privacy is important to us, so we’ve developed this Privacy Policy to tell you what personal information we collect, how it’s used, what we share, and your privacy rights.
Eigensphere, Inc. (“Doable,” “we,” “our,” or “us”) values the privacy of those who use our web and mobile applications (collectively, the “Platform” or “Doable Platform”). This Privacy Policy (“Privacy Policy,” or “Policy”) explains what information we collect from individuals who use or access the Platform (“Users”), how it’s used, and what we share. The Policy applies to all Doable users, including Customers and Pros (including Pro applicants), and to the entire Doable Platform. Please note that by using the Platform you are also agreeing to our Terms & Conditions. The effective privacy policy is available at heydoable.com/legal/privacy.
Capitalized Terms listed within this Policy that are not defined herein have the definition given to them in our Terms & Conditions.
We collect personal information when you create an account or when you use the Platform. This information includes:
Account and Profile Information. When you create an account with Doable, we collect personal information you provide us with, including your name, email address, phone number, and profile photo. We may request you provide us with identification documents, such as a photograph of yourself or your driver's license. You may also choose to provide us with additional relevant information.
Payment Information. We collect certain financial information to use as part of our operations, such as facilitating payments to Pros, allowing Customers to make purchases, or for legal reasons, such as tax reporting purposes. When you add a card, bank account, or other form of payment to your Doable account, a third-party payment processing service (Stripe) receives and stores your payment information. Doable does not directly store your full payment information on our servers. We may, however, store limited information about your payment method, such as the last four digits of a card, or the name of the financial institution.
Communications. We collect and store information when you contact us, e.g., if you contact our support team we collect and store certain information including your name, email address, and any content within the message you send, including photographs and text, and any other information you choose to provide to us.
Sign Up and Profile Information. When you sign up to become a Pro or use the Platform to complete services, we collect additional information that you provide us with, including your business name and date of birth. We may choose to share this information, or other personal information we have collected, with a third-party provider to conduct a background check on you. Additional information may be collected from you to operate the Platform as necessary.
When you use the Platform, there is some information that we collect automatically, such as geolocation information and usage information.
Device Information. We collect information about the device you use to access the Platform, including its IP address, operating system, model, time zone, unique device identifiers, and web browser information.
Location Information. When you use the Doable app, including in the background, we may collect your device’s location information if you have chosen to share it with us. You can choose to not share location information with us, but this may impact your experience using the Platform.
Usage Information. When you interact with the Platform, we collect information about your interactions to help us understand how you use the Platform, how we can make it better for you, and how we can improve the Platform for all Users. This information may include interactions such as the time you visit the Platform, the services or Pros you view, services you book, and other similar information.
Cookies. Doable and our service providers use cookies and other similar technologies to automatically collect information, analyze and understand how you use the Platform, learn which content is popular, including services and Pros, save your preferences, and enhance your experience with the Platform. Cookies are small files which, when placed on your device, enable the Platform to provide certain features, functionalities, and store basic information. We may use both session cookies and persistent cookies. Session cookies disappear after you close your browser or the application. Persistent cookies do not disappear when you close your browser or the application and may be accessed each time you use the Platform (i.e. open the application). You can change your cookie settings within your browser settings or device settings. Please note that if you delete or choose not to accept cookies from the Platform, certain features that require cookies to function may be disabled for you.
We may collect information listed in this Policy from publicly available sources or third parties.
Pro Background Checks. We may use third-party providers to help conduct background checks on potential or active Pros. The third-party providers may conduct driving and criminal background checks on Pros at Doable's request so we can ensure the Platform remains safe for everyone. As a part of the background check process, the third-party providers may occasionally report driving or criminal records to Doable.
Referral Programs. If someone refers you to the Platform, we collect personal information that was provided to us when you were referred, such as your name, phone number, or email address.
Other Sources. We may collect information about you from other publicly available sources and may combine this information with the information we collect through your use of the Platform.
We use the information we collect to understand how Users are using the Platform, to improve and administer the Platform, and to provide Users with services and features. Specifically, we use personal information for the purposes listed below:
Provide Platform Features and Functionality. Doable uses personal information to provide, customize, improve, and promote the Platform. Some uses of data in respect to providing the Platform are:
Analyzing and understanding how you use and navigate the Platform.
Tracking the progress of bookings.
Notifying you of your booking progress.
Using payment information to complete a transaction.
Sharing your address with a Pro so they can complete your service.
Recommending services to you that we think you will like.
Communicating with You. We use personal information to communicate with you, such as by sending a text, email, or other form of notification about the status of your services or bookings. We may also use personal information for marketing and promotional reasons, such as emailing you. If we send a marketing email to you, there will always be a link located at the bottom of the message for you to “Unsubscribe” from receiving future marketing and promotional emails. Doable also uses the information we collect for support purposes. For example, we may use personal information to respond to questions, issues, or concerns.
Enforcing our Terms & Conditions and Policies. When you use or access the Platform, you are legally bound by our Terms & Conditions. We use your personal information to ensure you are compliant with our agreements, policies, and terms, including investigating and preventing violations of our agreements, policies, and terms, or investigating and preventing illegal activities on the Platform.
Research and Development. To improve the experience of the Platform and other research and developmental purposes, we may use personal information for testing, analysis, and product development.
Safety and Security. We use personal information to detect and prevent fraud, comply with the law, and protect you, others, and us from security risks.
Our Business Purposes. We may combine personal information or make it unidentifiable to use for research or marketing purposes, or sharing it with a third-party entity for business-related reasons.
Legal and Regulatory Purposes. We use personal information to maintain compliance with applicable laws, regulations, demands, or other obligations imposed on us by government entities or other regulatory bodies.
We value your trust, and we want you to know when and with whom we share your personal information. You should know that we never sell your information to third parties for money. However, we may share your information in the ways described below in order to operate the Platform and provide our services.
Third Parties. We may share your personal information with third-party service providers in order for them to provide us with their services, such as payment processing or customer support services. When we share your personal information to third-party service providers they are given access to the information solely for performing services on our behalf and are contractually obligated to protect such information.
Customer Information Shared with Pros. To facilitate bookings, when a Customer books a service we share with the Pro the Customer’s name, profile photo, additional information (if any was provided), and the address the customer selected (if one was provided). Once a booking is complete, we will also share the Customer’s review information with the Pro (the Pro cannot see the name or the specific booking a review is associated with, but they may still be able to identify the Customer depending on the content of the review).
Pro Information Shared with Customers. We share certain information about Pros with Customers, including the Pro’s name (or business name, if applicable), profile photo, average rating, availability, and the service address (if one is provided).
Within our Company. We may share your information with our subsidiaries, affiliates, and other related entities of our company.
Sale, Merger, or other Business Transfer. We may share your information if Doable is involved in a merger, acquisition, sale of assets, or other change of corporate control, including during any negotiation stages of that change.
Other Purposes. We also may share your information with third parties for the following purposes:
To enforce our terms, agreements, or policies.
To protect the security and integrity Platform.
With law enforcement officials or agencies to protect and defend our legal rights, comply with the law, or when subpoenaed.
In response to an emergency where we believe, in good faith, that the disclosure of information is necessary for us to assist in preventing the death or injury of any person.
Doable is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from an individual under the age of 18, we will take the steps to delete that information. If you believe that anyone under the age of 18 has disclosed personal information to us, please contact us at heydoable.com/contact.
Subject to certain legal exceptions, you may exercise the rights described in this section. If you have questions about how to exercise any of your privacy rights, please email help@heydoable.com.
Modification. You have the right to modify certain personal information we have collected about you, such as your name or phone number. To do so, log in and view your account settings. You are responsible for keeping your personal information up to date.
Access and Awareness. You have the right to know what personal information we collect, disclose, use, and share about you. However, we cannot always disclose this information to you, including but not limited to when it would jeopardize the security of your account, the Platform, our systems, other Users, or the personal information itself. You can view information we have collected by logging in to your account to view things like booking history, payment information, saved addresses, and preferences.
Non-Discrimination. Doable does not discriminate against Users who exercise their privacy rights. For clarity, if you exercise your privacy rights, we will not charge you higher rates or fees, deny you access to the Platform or certain features of the Platform, or reduce the quality of service you receive.
The Platform may contain links to third-party websites, products, services or applications that are not owned or operated by Doable. We have no control over these third parties and are not responsible for their privacy policies, terms & conditions, or practices. Before you provide a third-party with any personal information, we encourage you to read and understand their respective privacy policies, terms & conditions, and practices, and to contact said third-party with any questions you have about their privacy practices.
We take the security of your personal information seriously. We use administrative, technical, and physical safeguards to prevent any unauthorized loss, alteration, or access to your personal information. No security measures are always accurate, so should you have any reason whatsoever to believe your account has been compromised, please contact us immediately at help@heydoable.com.
Parts of the Platform integrate third-party services, including but not limited to Google Maps, Google Maps API(s), and Stripe payment processing. When you use the Platform and these services your use is subject to their respective terms and privacy policies. We encourage you to review the relevant terms and privacy policies of any third-party service before using their features through the Platform.
From time to time, we may update or revise this Policy. The latest and effective Privacy Policy will always be listed at heydoable.com/legal/privacy and we will update the “Last updated” date at the top of this Privacy Policy when changes or revisions have been made. If we make any material changes to this Policy we will notify you through the Platform, email, or other form of communication. We encourage Users to familiarize themselves with our Policy and read any changes we make to it, because by using the Platform you are agreeing to the effective Policy.
If you have any questions, comments, or concerns regarding this Policy or any of our privacy practices, please reach out by contacting us at heydoable.com/contact or sending an email to help@heydoable.com.